Part-Time Box Office Associate

Classic Stage Company seeks a part-time Box Office Associate for in-person shifts during performances of A Man of No Importance. The Box Office Associate will report to the Ticketing and Membership Manager and serve as one of the public faces of the organization for all ticket holders at our theater located in the East Village of Manhattan.

Essential Duties and Responsibilities:
Sell tickets and memberships in-person at box office and via phone
Be personal and proactive in aiding all guests with the highest level of customer service, hospitality, and efficiency
Print and distribute will-call tickets prior to performances
Retain knowledge of Classic Stage’s history, staff, and emergency activity procedures
Enforce CSC’s policies and rules
Maintain box office sales and ticket reconciliation reports
Uphold proactive communications with colleagues during each pre-show period
Answer questions about CSC and current/upcoming programming
Contribute to per-performance house reports
Aid the House Manager on duty in the event of an unexpected accident or emergency while maintaining poise
Perform additional functions and activities as directed by the Ticketing and Membership Manager
Start date will be for a training during the week of October 3, 2022
COVID-19 Requirements:
The health and well-being of our artists, staff, and audiences is of utmost importance to us. CSC will be in compliance with all CDC, Federal, NY State, and NYC guidelines as well as union COVID-19 Safety Protocols for Off-Broadway Productions for Fully Vaccinated Companies. It will be a condition of employment all CSC employees are fully vaccinated, which as defined by the CDC is more than 14 calendar days following receipt of a final dose of an FDA or World Health Organization authorized or approved vaccine and staying up-to-date on all authorized or approved boosters.

Qualifications:
Strong interpersonal skills; ability to provide excellent customer service and hospitality
Other customer service and box office experience is helpful, but not required as training will be provided
Must be a team player who is able to work well in a fast-paced environment
Comfort with technology for ticketing; experience working with AudienceView Professional/OvationTix strongly preferred but not required

Availability to work the following shifts required, as well as possible substitute coverage from October through December 2022 (with consideration for renewal for future productions):
Sunday, October 23 12-2:30pm
Saturday, October 29 11am – 7:30pm
Sunday, November 6 12-2:30pm
Saturday, November 12 11am-7:30pm
Saturday, November 19 11am-7:30pm
Sunday, November 27 12-2:30pm
Saturday, December 3 11am-7:30pm

Compensation:
The Box Office Associate position is a part-time, hourly non-exempt job with an hourly rate of $20.00. Saturday shifts include a paid break between shows.

CSC is committed to being an anti-racist organization and we believe that diversity and inclusion are critical in our hiring practices. CSC recognizes the responsibility we bear to make our theater a place where all artists, audiences, and staff feel supported and at home. To learn more about CSC’s commitment we encourage you to visit classicstage.org/commitment

CSC values diversity and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor. In addition to federal law requirements, Classic Stage Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.