Associate, Operations & People

OVERVIEW
Fractured Atlas is seeking a full‐time Operations & People Associate. Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping individual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support. 

The Associate, Operations & People will be on the Finance, People, Operations (FinPOps) team and will report to the Director, People Operations. The FinPOps team supports both the people who do the work and the structures that support the organization. The purpose of this role is to ensure that the operations of a fully distributed team are running effectively, support the team, and are in keeping with our mission.

At Fractured Atlas, we work hard towards supporting our mission but we also understand that work is just one part of life and support team members having full and robust lives outside of work. Our organizational culture embraces people who:
• Are curious and excited by opportunities to better our services, our systems, and ourselves.
• Seek out challenging problems and are comfortable with high-risk, high-impact efforts.
• Are agile, creative problem solvers with a focus on concrete results.
• Invest their time in quality work and giving others their respect and support.

Additionally, at Fractured Atlas we work to adhere to anti-oppression and anti-racism principles in all areas of our internal and external work (bit.ly/ARAOStatement). This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated. We ask that new team members join us as we continue to learn and grow together. Learn more about what it’s like to work at Fractured Atlas here: work.fracturedatlas.org.

MAJOR DUTIES & RESPONSIBILITIES

Maintain Organization Operations
• Manage day to day operations of a virtual office including but not limited to: coordinating shipments, ordering supplies, maintaining electronic organizational files, scheduling full organization meetings, and managing our virtual mailbox. 
• Coordinate communication and reminders related to FinPOps activities. 
• Maintain organization Objectives and Key Results (OKR) process, by creating tracking sheet, setting schedule, and sending reminders.
• Produce organization events by coordinating technology for virtual or hybrid events and logistics for possible in-person events. 
• Assist staff in figuring out software and hardware issues. Coordinate with Director, People Operations and external IT vendor on complex issues.
• Order laptops for team members and assist in remote set-up.
• Maintain an inventory of physical assets.
• Create and maintain organization accounts for internal tools (Office 365, Trello, Slack, Dialpad, Zendesk). 

People Operations Support
• Assist in the hiring process by: posting jobs to job boards, maintaining applicant tracking system, and assisting the hiring team with hiring administrative tasks. 
• Maintain accuracy and create engaging content for internal knowledge base, external policy related documents, and websites to increase clarity for current staff, prospective team members, and others.
• Assist in onboarding process by collecting forms from new hires. 
• Coordinate scheduling and reminders for annual self-assessments.

General Administrative Support
• Manage receipts and submit monthly FinPOps department credit card reports.
• Support Board of Directors by providing administrative support for meetings and potential retreats (virtual, hybrid, or in person).
• Coordinate across teams to ensure organization documents are accurate and up to date and pull documents for annual audit and grant applications.

LOCATION
This position is U.S.-based and 100% virtual (with eventual travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 10 AM-6 PM EST window. 
*We hope to resume travel for full staff gatherings, but we don’t believe in forcing people to travel if it will be unsafe or uncomfortable for team members. 

COMPENSATION
This is a full-time non-exempt position. Salary is $56,540 ($27.18/hour). Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about our compensation structure here. 

Benefits include Dental, Medical, and Vision insurance covered for the employee, flexible spending account, employer-contributed 401K plan, professional development allowance, ticket and staff donation allowance for artist member projects, internet and cell-phone stipend, workplace supplies allowance, paid vacation and sick days, paid family leave, and a casual but hard-working, friendly and supportive work environment.

OUR COMMITMENT
Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment here: bit.ly/ARAOStatement.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

WHAT WE’RE LOOKING FOR
A range of experience gained inside and outside of formal work experience can be applicable to this position so if any of these seem relevant, we encourage you to apply.
• A skill in researching and finding information, and synthesizing it in an easy to understand way.
• Comfort with Macbooks and the admin side of applications (examples: Slack, Dialpad, Zendesk, etc).
• Skilled at assisting people with technical issues and communicating complicated technical information in an easy to understand way (are you the person family and friends go to with technology questions?).
• An excitement for helping build workplaces where everyone feels a sense of belonging through a commitment to impactful anti-racism anti-oppression strategies.
• An interest in understanding how complex systems and structures work, a desire to unravel them to get understanding, and improve upon them.
• A demonstrated record of meeting deadlines and helping others stick to a timeline.