Member Relations Specialist

NYAFF is seeking a customer service-focused Member Relations Specialist to expand their membership program. Reporting to the Festival Coordinator and working closely with the Development, Operations, and Digital Marketing teams, you will be responsible for designing and implementing the membership program for NYAFF 2026, handling inquiries, and staying connected to the NYAFF member community.

This is a hybrid, unpaid position running till July 31, 2026, with approximately 10 hours per week required from March to May and 20 hours per week from June to July 2026. Full-time on-site availability is preferred during the festival dates (July 10-26, 2026).

Requirements

Key responsibilities
- Design and implement the membership program of NYAFF 2026.
Serve as the main point of contact for members, responding to inquiries, requests, and feedback in a timely and professional manner.
- Coordinate sponsor and member recognition and appreciation efforts, including thank-you email, listing on website, program book, newsletter, and recognition at events and screenings.
- Support the Operations team to organize member-exclusive events or activities to foster networking opportunities and strengthen relationships.
- Regularly communicate with past and new members to provide updates on organizational activities, impact, and the benefits of their sponsorship.
- Maintain accurate records of membership interactions, communications, and preferences.

Qualifications
- Exceptional interpersonal skills, with the ability to build rapport and trust with a diverse range of stakeholders.
- Strong written and verbal communication skills, with the ability to tailor messages to different audiences.
- Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously.
- A passion for Asian film and culture and a commitment to advancing the organization’s mission and goals.
- Ability to work independently as well as collaboratively within a team.
- Experience in relationship management, donor stewardship, or customer service, preferably in the nonprofit sector, is a plus.

Application Instructions

Please send your application materials to info@nyaff.org. Your application should include: (1) Resume or CV, (2) brief cover letter explaining your interest in the position and relevant experience, and (3) your availability from February to July 2026.
Please go to nyaff.org/careers for more information. Applications are accepted on a rolling basis until the position is filled. For questions, please contact info@nyaff.org. They look forward to welcoming you to the NYAFF team to celebrate the vibrant world of Asian cinema!