Box Office Associate

Box Office Associate
Organizational Summary:
Playwrights Horizons is a writer’s theater dedicated to the support and development of contemporary U.S. playwrights, composers and lyricists, and to the production of their new work.

Reports to:
Box Office Manager

Position Summary:
The Box Office Associate position provides exceptional customer service to all Playwrights Horizons audience members. The Associate is a front-line team member, regularly interacting with customers and providing for their needs. As part of this team, the Associate will represent the quality Playwrights Horizons exemplifies. This is a part-time position requiring day, evening, and weekend shifts. Associates can expect to be offered an average of 10-20 hours per week during the producing season.

Duties & Responsibilities:
● Assist customers with purchase decisions, and resolve customer conflicts with guidance from Box Office Manager as needed
● Handle performance load-in, walk-up sales, and distribution of Will Call tickets, troubleshooting any day-of-show issues in a professional
manner
● Check customer records and identification in accordance with current institutional protocols
● Maintain knowledge of productions, ticket offerings, and policies
● Collect complete and accurate data from customers, ensuring quality data maintenance
● Process phone and in-person orders using the Tessitura CRM platform
● Follow proper cash handling procedures and reconcile daily transactions
● Maintain a positive attitude, professional demeanor, and a genuine interest in helping others
● Contribute to the environment of the box office in a manner that is conducive to customer service, equity, and safety
● Perform other duties as assigned by management
Qualifications:
● 1-2 years of prior box office experience, preferably in a performing arts or live entertainment setting; other customer service experience a plus
● Knowledge of ticketing systems, specifically Tessitura, strongly preferred
● Ability to maintain consistent part-time schedule, covering evening and weekend shifts
● Love of theater – and sense of humor – a must!

Compensation:
$20 per hour based upon experience, with average of 10-20 hours per week during production season

Values Statement:
Playwrights Horizons is committed to building a more just future for everyone – particularly those from historically oppressed communities, by employing a broad spectrum of voices that will enrich the quality and vitality of our work. Playwrights Horizons is an equal opportunity employer that has a strong institutional commitment to uprooting all systems of oppression by demonstrative equitable and inclusive practices.

The organization is interested in receiving applications from people of all races, sexual orientations, gender identities, ages, classes, religions, and people with disabilities. The facilities at Playwrights Horizons are fully accessible and ADA compliant.

To Apply:
Please email your cover letter and resume as pdf to Jobs@phnyc.org with the job title in the subject line.

No phone calls please. Vaccination and booster required for hire.