Volunteer Coordinator and Event House Manager

Volunteer Coordinator Duties:

Schedule and assign volunteer ushers for all events and provide event information to scheduled volunteers.

Execute volunteer incentive program by tracking hours and coordinating requests for tickets or merchandise, as well as devising new incentives for volunteers.

Manage budget for volunteer incentives and recognition.

Schedule, plan, and lead quarterly new usher trainings and annual usher refresher trainings.

Manage volunteer policies, procedures, and standards of service, and update volunteer manual as needed.

Coordinate volunteer recruitment and process new volunteer applications.

Cultivate relationships with current volunteers and maintain regular communication via email, social media, and phone as needed.

Maintain a detailed database of recent and active volunteers.

Organize annual volunteer appreciation event.

Periodic evaluation of volunteers.

Attend weekly staff meetings.

Event House Manager Duties:

House Manager duties will be shared with the Director of Patron Services.

Provide a consistently high level of customer service to patrons attending events at the Florida Theatre.

Adhere to guest service policies while assuring the comfort and safety of patrons before, during and after events.

Handle general patron complaints and resolve problems related to seating, safety and comfort, and disseminate general information to patrons about the Florida Theatre events, parking, area restaurants, etc.

Work with production crew to facilitate opening the auditorium.

Oversee the following areas before, during, and after event:

USHERS: Hold pre-performance volunteer briefing and oversee ushers during event, making sure that positions are covered as needed. Coordinate the distributions of programs and other materials if applicable and ensure that the auditorium doors are closed at curtain time, opened at intermission and closed at the end of each performance.

CUSTODIANS: Work with custodial personnel to ensure that supplies are stocked, trash cans are emptied, spills are addressed, and theatre and lobby areas remain presentable. Brief custodial staff about what spaces will need to be cleaned during and after the performance, and monitor their work.

SECURITY: Work with the security supervisor to dispatch security personnel as needed for unruly or disruptive patrons, respond to injuries, and manage the security at entry. Confirm that all exit doors are unlocked prior to opening and secured following the performance.

MERCHANDISE: Coordinate with the merchandise contacts/sellers for set up, and collect commissions due the theatre at the end of the event.
Create event report.

Help maintain the appearance of the Front of House areas.

DETAILS

Salary: $40,000

Benefits: 100% health, dental and life insurance, 2 weeks paid vacation, sick leave, and paid holidays.

Schedule: Average 35 hours per week, nights and weekends required

Reports to: Director of Patron Services

Requirements

Minimum three years of customer service experience, preferably in the hospitality or arts industries.

Exceptional interpersonal skills with a proven ability to deal effectively with people of diverse interests and backgrounds.

Willingness to work with co-workers, volunteers, and patrons of all ages, backgrounds, and interests.

Ability and willingness to work irregular hours.

Extreme personal flexibility in line with Theatre needs.

Ability to make quick and effective decisions.

Strong communication skills for oral and written tasks.

Capability to multi-task tasks and processes to ensure a smooth event.

Basic computer skills, specifically with Excel.

Clear understanding of ADA, safety regulations and fire codes as relates to delivery of services.

Bachelor’s Degree in related field preferred.