Membership Manager

(Full-Time/Permanent)

The Museum of Arts and Design (MAD) seeks a Membership Manager to join our Institutional Advancement team. The Membership Manager will oversee MAD’s dynamic membership program (up to $500 level) as well as the MAD Luminaries young patron group. This role will be responsible for developing and implementing creative strategies for the acquisition, stewardship, and retention of members, including the advancement of members to higher level categories. This position reports to the Deputy Director of Institutional Advancement and will work in close collaboration with the Director of Donor Relations.

Our ideal candidate will be an independent thinker with original ideas, a sense of humor and a collaborative spirit, and will bring fresh thinking about how to evolve and extend membership outreach online, in print, and in person. This position requires excellent writing, communication, and organizational skills; and requires the adaptability to work both independently and autonomously as well as integrate and collaborate within the larger team. We seek a creative and strategic thinker, eager to bring innovation and a new approach to our membership efforts to make the role and process their own.

The Museum of Arts and Design has a mission to explore how craftsmanship, art, and design intersect in the visual arts today. Through its exhibitions, programming, and collection, MAD promotes a view of the world unobstructed by traditional definitions of fine art. www.madmuseum.org

COMPENSATION AND SCHEDULE
This is a full-time, exempt position with compensation of $70,000 per annum.

This position requires on-site presence, with the opportunity for flexible WFH option 2 days/week beginning after 90 days from date of hire.

Generally, we expect your working hours to be Monday through Friday, 9:30am – 5:30pm with an unpaid hour for lunch, at a minimum of 35 hours per week.

On occasion, evening and weekend hours may be required throughout the year as they relate to member events and member projects.

PRIMARY RESPONSIBILITIES
General Membership Program

Set annual goals in each member category and identify new opportunities and strategies to increase membership base and revenue.
Coordinate and manage membership events and programs including member openings and member appreciation events.
Develop strategies to retain and steward existing members, upgrade members to higher categories and grow the overall membership base through online and direct mail outreach, relationship building, telephone contact and follow-up.
Collaborate with Director of Donor Relations to identify potential prospects for Patron and Collector Circles.
Work with Visitor Engagement Services and Store colleagues to increase on-site membership sales.
Draft content for quarterly member e-news blast and other member communications.
Create content for direct multi-channel membership appeals and digital campaigns.
Manage membership acknowledgment process.
Track and report on membership revenue and count on a monthly basis.
MAD Luminaries Young Patron Group

Work with MAD Luminaries Committee on strategic planning and recruitment.
Plan 3-5 events per season, including annual Pride Brunch in June and Holiday Party in December.
Collaborate with Luminaries co-chairs to identify prospects for committee membership.
Manage renewal and acknowledgment process.

BENEFITS
Subsidized medical coverage; dental, vision, life insurance and disability coverage
403(b) retirement plan with match
12 Paid Holidays per year, plus 1 Floating Holiday
Paid time off, including vacation, personal and sick leave.
Flexible spending accounts (pre-tax income for eligible health and dependent care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Access to a variety of cultural institutions, discounts to museum stores, and a stimulating and collegial work environment.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.  We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job posting describes you, then please apply for this role.

Requirements

QUALIFICATIONS & EXPERIENCE
A minimum of 4 years of full-time non-profit membership experience, preferably in the arts.
Strong analytical and communication skills.
Professional, friendly demeanor and an interest in building interpersonal relationships with staff, artists, members, and prospects.
Raisers Edge or other comparable database knowledge and experience preferred
Ability to remain flexible and focused in a demanding work environment and to prioritize deadlines and assignments effectively.
Experience in engaging with donors and prospective donors

Application Instructions

If you enjoy helping others, like working together as a team, care about details, and want to share our interest in art, craft, and design with others, then we want to hear from you! Please submit a cover letter and resume to recruit@madmuseum.org and include “Membership Manager” in the subject line of your email.