Lead House Manager

The Wilma Theater seeks a Lead House Manager.

The Wilma Theater creates living, adventurous art, presenting bold, original, well-crafted, thought-provoking productions that represent a range of voices, viewpoints, and styles. The Wilma’s organizational values were developed through conversations with Wilma staff, board, and HotHouse Company members. Our organizational values are curiosity, courage, care, rigor, joy, collaboration, and liberation.

The Lead House Manager will contribute meaningfully to the organizational culture of the Wilma and will advocate to advance our values on an organizational, local, and national scale. This person will take part in cross-departmental work, company-wide EDI work and anti-bias training as we further our commitment to being an inclusive, anti-racist organization.

Position Summary
The Lead House Manager reports to the Box Office Manager and serves as the primary House Manager for the Wilma Theater and is responsible for providing excellent customer service to The Wilma Theater’s guests, creating a safe, accessible space, and other duties as described.

Responsibilities
- Acting as House Manager, including greeting and assisting customers, scanning their tickets, and fielding customer responses, questions, and concerns;
- Coordinating and communicating with production and stage management;

- Setting up the public spaces prior to performance, including the bathrooms, for inventory and cleanliness;
- Proactively identifying and solving problems for customers, and other theatre staff;
- Manage distribution of assistive listening devices;
- Assisting with ADA seating;
- Receiving training in de-escalation and CPR;
- Writing and sending post-show performance reports;
- Maintaining and troubleshooting ticket scanners;

- Training Assistant House Management and Ushers prior to audience arrival;
- Coordinating with Good Karma Café staff;
- Assisting Box Office Ticket sales by phone, mail, and in person;
- Assisting with Tessitura Database entry and up-keep;
- Assisting Marketing Department with outreach initiatives by phone, mail, and email;

-Assisting Marketing Departments with other tasks as assigned

Position Qualifications
The ideal candidate is proficient in remote-work software and systems, with the ability to learn our CRM (Tessitura), Microsoft 365, and project management and video conference tools.

Compensation and Benefits
This is a regular part-time, non-exempt role with compensation of $17/hour.

Benefits include 5 PTO days, paid holidays, access to the employee assistance program, complimentary tickets to Wilma productions, various free and low-cost workshops and networking events in the arts and business community, and parking discounts at the Double Tree Hotel parking facility.

Hybrid Work Environment

Due to Covid-19, much of the Wilma administrative staff is conducted in a hybrid environment of remote and in-person work, dependent upon role function and responsibilities. In consultation with your supervisor, it may be determined that some administrative aspects of your role may be performed remotely.

Some night and weekend work will be required.

COVID-19 Vaccine Policy
The Wilma Theater requires all employees, whose work requires their physical presence on-site at spaces managed and operated by The Wilma Theater, to be fully vaccinated and up to date with the Pfizer or Moderna (bivalent) booster for COVID-19. Being “fully vaccinated” and “up to date” means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine and booster regimen.

In order to be qualified for employment at the Wilma Theater, final candidates must comply with the vaccination requirement or receive an approved exemption. Exceptions to this policy include:

1. Employees who do not report to a workplace where other individuals (such as coworkers or customers) are present
2. Employees who are working exclusively from home/remote environment

3. Employees who have a documented and approved medical or religious exemption.