Front of House Staff

Front of House Team Member
Part-time Opportunity
Employer: Lucille Lortel Theatre
Start Date: June 9, 2025
Location: Lucille Lortel Theatre (121 Christopher Street, NYC)
Deadline to Apply: Applications will be accepted through May 27, 2025

Compensation
Asst. House Manager or Concession Manager: $80/shift (up to 4 hours shift, $20 each additional hour)
Usher: $50/shift (1 hour shift), $60/shift (up to 3 hours shift)
Benefits: Flexible paid time-off policy. Simplified employee pension plan after three month of full-time equivalent reached.

Schedule
Hours/Schedule: Up to four shifts per week
Nights and weekends required
The Lucille Lortel Theatre seeks enthusiastic, reliable, and customer-focused individuals to join our Front of House team. This team plays a vital role in shaping the audience experience and ensuring smooth and safe operations throughout the productions in our historic West Village Off-Broadway venue.

They are hiring people to fill multiple roles:
Assistant House Manager
Concession Manager
Usher
Depending on your experience and availability, you may be considered for one or more of these positions. Previous Front of House or customer service experience is a plus but not required.

Responsibilities

• Assistant House Manager and Usher
• Greet and welcome guests with professionalism and warmth
• Scan tickets and help patrons find their seats
• Manage lobby and restroom traffic
• Resolve guest concerns and ensure a positive audience experience
• Monitor audience safety and comply with emergency procedures and FDNY regulations
• Conduct post-performance walk-throughs (e.g. light cleaning, lost-and-found)
• Concessions Manager
• Operate and manage the concessions stand, including setup, sales, and breakdown
• Reconcile daily sales and maintain inventory
• Provide friendly and efficient customer service
• All staff report to the House Manager and Operations Manager. Individuals are expected to be available for as many as four performances per week. Employment will be contingent on the applicant obtaining FDNY certificates of fitness and/or a TIPS (Training for Intervention ProcedureS) certificate (Theatre will pay certificate fees). This position reports to the Operations Manager and House Manager.

The Lucille Lortel Theatre is proud to be an Equal Opportunity Employer. They strongly encourage applicants from historically marginalized communities. The Lucille Lortel Theatre recognizes that historic institutional practices have led to an exclusionary and harmful environment for members of these communities, and is actively working to become a more diverse, anti-racist, inclusive organization. They acknowledge and welcome the complexity of the work ahead.

About the Lucille Lortel Theatre
Lucille Lortel Theatre’s mission is to foster both new and established artists, increase awareness and appreciation of Off-Broadway, and uphold fair and equitable business and artistic practices in service of creating a larger, more diverse community of theatre makers and audiences. The Company builds on the legacy of its founder, Lucille Lortel (1900–1999) who was a champion of work by Samuel Beckett, Caryl Churchill, Athol Fugard, Jean Genet, Adrienne Kennedy, Larry Kramer, Terrence McNally, Marsha Norman, Sam Shepard, and Wendy Wasserstein. In addition to its Off-Broadway theatre, which has been in continuous operation since 1955, the Company is renovating a three-story carriage house in Chelsea that will act as the Company’s new headquarters. Its programs include The Alcove at the Lortel, a commissioning and development program for early and mid-career playwrights; the 121 Project, a bespoke development program for new musicals; NYC Public High School Playwriting Fellowship, Fellowships in NYC Theatre at Bennington College, Lucille Lortel Awards and Playwrights’ Sidewalk, and Non-Profit Theatre Strategic and Management Services. For more information, please visit www.lortel.org

Requirements

The ideal candidate will:

• Demonstrate excellent customer service and interpersonal skills
• Work calmly under pressure, multitask, and pay close attention to detail
• Communicate clearly and professionally
• Thrive in both independent and team settings
• Be committed to fostering an inclusive, anti-racist environment
• Have a passion for theatre and audience engagement