Box Office Staff

The Wilma Theater is seeking dedicated individuals with excellent customer service skills to work as our Box Office Staff this upcoming season.

The Wilma Theater creates living, adventurous art, presenting bold, original, well-crafted, thought-provoking productions that represent a range of voices, viewpoints, and styles. The Wilma’s organizational values were developed through conversations with Wilma staff, board, and HotHouse Company members. Our organizational values are curiosity, courage, care, rigor, joy, collaboration, and liberation.

The Box Office Staff will contribute meaningfully to the organizational culture of the Wilma and will advocate to advance our values on an organizational, local, and national scale. This person will take part in cross-departmental work, company-wide EDI work and anti-bias training as we further our commitment to being an inclusive, anti-racist organization.

Position Summary
Reporting to the Box Office Manager, the primary responsibilities include assisting patrons with purchasing single tickets and subscriptions over the phone and in person, and acting as a representative of the Box Office during performances. Candidate should have excellent telephone demeanor, and the ability to respond gracefully in high pressure situations. Must have a commitment to Equity and Inclusion. Multitasking and attention to detail are also crucial. Applicant must be comfortable working with a computerized ticketing system (experience with Tessitura is a plus).

Compensation
This is an hourly, part-time, non-exempt role with compensation of $15.75/hour.

Hybrid Work Environment

Due to Covid-19, much of the Wilma administrative staff is conducted in a hybrid environment of remote and in-person work, dependent upon role function and responsibilities. In consultation with your supervisor, it may be determined that some administrative aspects of your role may be performed remotely.

Some night and weekend work will be required.

COVID-19 Vaccine Policy
The Wilma Theater requires all employees, whose work requires their physical presence on-site at spaces managed and operated by The Wilma Theater, to be fully vaccinated and up to date with the Pfizer or Moderna (bivalent) booster for COVID-19. Being “fully vaccinated” and “up to date” means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine and booster regimen.

In order to be qualified for employment at the Wilma Theater, final candidates must comply with the vaccination requirement or receive an approved exemption. Exceptions to this policy include:

1. Employees who do not report to a workplace where other individuals (such as coworkers or customers) are present
2. Employees who are working exclusively from home/remote environment

3. Employees who have a documented and approved medical or religious exemption.

Application Instructions

Applications will be open until January 11, 2023, with the desired start time of January 30, 2023.
Please send a resume as a PDF attachment with your name and subject line “Box Office Staff candidate” to hr@wilmatheater.org.

Please indicate your availability to work days, nights, and/or weekends.