Box Office Manager

Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City (near the corner of West 51st Street and Eleventh Avenue), IAC presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial, and socioeconomic backgrounds.

ABOUT THIS POSITION

IAC is seeking a Box Office Manager to join the inaugural Front-of-House team for the New Irish Arts Center, opening in December. As the primary point of contact for our guests, FOH will play a vital role for ensuring a warm, welcoming, enjoyable, and safe experience for all audiences at all IAC events.

The ideal candidates will exhibit excellent interpersonal skills, attention to detail, perform well under pressure, and be creative, on-their-feet problem solvers, in addition to being comfortable with technology and ticketing systems.

This position is part-time with variable hours, depending upon programming and event operational needs and reports to the Audience Services Manager. Must be willing to work nights, weekends and holidays as venue schedule requires. In this role you will be responsible for:

• Execute immediate pre-show ticketing duties including: working with customers at the Box Office desk, collecting complete and accurate data from customers, ensuring quality data maintenance, distributing Will Call tickets, and troubleshooting any day-of-show issues.
• Advise and assist with the implementation, reporting, and generating of event reports using the Tessitura ticketing system.
• Preparation of box office and staff prior to events (ensure batch ticket printout, order racking, GA assignment, emergency seat holds, communication with fellow FOH staff and IAC staff, etc.).
• Along with Audience Services Manager, oversees merchandise sales and inventory.
• Complete end-of-shift reporting duties.
• Maintain equipment and supplies to keep a well-stocked, clean, and organized box office.
• Welcome guests in a polite and friendly manner.
• Informing guests about the location of the restrooms, refreshments, and exits.
• Tending to guests’ comfort and assisting them with any questions or problems.
• Enforcing event rules and relevant health and safety regulations.
• Other duties as assigned.

Part-time position starting November 29th. Pay is $18/hour. Typical shifts are 4 to 5 hours per event and weekly schedule can range from 2 to 6 shifts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk for extended periods of time; talk and hear; lift and/or carry up to 25lbs; walk, sit, bend and squat; view items at a close and distant range.

As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our staff. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.

Requirements

• 3+ years of Box Office experience.
• Knowledge of the Tessitura system is strongly preferred.
• Management experience is preferred.
• Proficiency with Microsoft Office including Word, Excel, Outlook, etc.
• Familiarity with POS systems a plus.
• Candidate should have cash handling experience.
• Effective verbal communication skills.
• Ability to read, analyze, and communicate seating locations and directions.
• Ability to respond to common inquiries or complaints from customers onsite.
• Ability to treat all guests, staff, and clients in a respectful and inclusive manner.
• Ability to work independently and with a team.
• Work in a performance space is a plus and love of the arts is a must.