Box Office Associate

Box Office Associate

Organizational Summary:
Playwrights Horizons is a writer’s theater dedicated to the support and development of contemporary U.S. playwrights, composers and lyricists, and to the production of their new work.

Reports to:
Box Office Manager

Position Summary:
The Box Office Associate position provides exceptional customer service to all Playwrights Horizons audience members. The associate is a front-line team member, regularly interacting with customers, and providing for their needs. This position will greet new people. This is a part-time position requiring day, evening, and weekend shifts. The pay rate is $20 per hour, and the associate can expect to be offered an average of up to 10-20 hours per week during the producing season.

Duties & Responsibilities:
* Assist customers with purchase decisions, and resolve customer conflicts with guidance from Box Office Manager as needed
* Process phone and in-person orders using the Tessitura CRM platform
* Assist with walk-up sales,ill call tickets and troubleshooting any ticketing issues in a professional manner
* Maintain up to date knowledge of productions, ticket offerings, and policies
* Collect complete and accurate data from customers, ensuring quality data maintenance
* Follow proper cash handling procedures and reconcile daily transactions
* Maintain a positive attitude and a professional demeanorContribute to the environment of the box office in a manner that is conducive to customer service, equity, and safety
* Train to step in as an emergency house manager
* Perform other duties as assigned by management

Values Statement
At Playwrights Horizons we believe that a broad spectrum of voices enriches the quality and vitality of our work. Playwrights is an equal opportunity employer and has a strong institutional commitment to diversity in its staffing and to equitable and inclusive practices. The organization is interested in receiving applications from people of all races, sexual orientations, gender identities, ages, classes, religions, and people with disabilities. The facilities at Playwrights Horizons Uptown are fully accessible and ADA compliant.

Requirements

• 1-2 years of prior box office experience, preferably in a performing arts or live entertainment setting; other customer service experience a plus
• Knowledge of ticketing systems, specifically Tessitura, strongly preferred
• Ability to maintain consistent part-time schedule, covering evening and weekend shifts
  
• Ability to remain calm in a busy work environment and be a team player
• Able to maintain a kind, professional demeanor when interacting with patrons and guests
• Love of theater and sense of humor are a plus!

Application Instructions

Please submit your application materials to our portal HERE. No phone calls please.