Job

Box Office Associate

Patricia Reser Center for the Arts

Beaverton, OR 97005

Deadline

Feb 28, 2022

Posted

Feb 15, 2022

ABOUT THE JOB
The Reser is seeking energetic, skilled, Box Office professionals to join our growing team. This position offers the rare opportunity to play a role in the launch of a new arts organization, to help shape The Reser’s patron services environment, and ensure the seamless integration of customer service and ticketing. The Box Office Associates will play an important role in community support of the organization by helping to ensure a superb patron experience. As front-line professionals the Reser’s Box Office Associates will also play an important role in actualizing The Reser’s commitment to the principles of Equity, Diversity, and Inclusion.

PRIMARY RELATIONSHIPS
Box Office Associates report directly to the Box Office Manager and/or Box Office Coordinator and will primarily be engaged in ticket sales and fulfillment, interacting with audience members in person, by phone, and online portals. In addition, Box Office Associates may interact with the Director of Marketing and Patron Services, Front of House Manager, ushers, and other departments, including Operations, Administration, Programming, Development, and other members of the Marketing staff.

WHAT YOU’LL DO
Box Office Associates will provide exemplary service to patrons. The ideal candidates will be experienced, problem solving, ticketing professionals, dedicated to peerless customer service and the creation of a welcoming atmosphere for patrons and colleagues alike.

Principal Responsibilities

  • Be the first point of contact for new and returning patrons, whether by telephone or in person, providing services that include ticket sales, resolving ticket issues, and gift certificate purchases.
  • Actively promote additional ticket sales to future performances.
  • Respond to phone calls, emails, and walk-up requests promptly and accurately; refer issues to managers if needed.
  • Answer questions regarding The Reser’s programming and performances knowledgeably; respond to questions regarding health and safety guidelines, directions to The Reser, and other inquiries.
  • Maintain current and thorough knowledge of The Reser’s performance and event schedule, audience policies, and admission requirements.
  • Develop and maintain skill working with Tessitura, The Reser’s ticketing and CRM software.
  • Help create a Patron Centered environment: Promote customer satisfaction; Be a welcoming face of The Reser for its patrons; Provide solutions for patron complaints or disputes; Coordinate with house staff and managers to resolve event issues; build relationships with regular patrons, members, and donors. Be helpful!
  • Work evening and weekend, shows as needed.

COMPENSATION AND BENEFITS
An hourly wage of $19, commensurate with experience.

Requirements

SKILLS AND EXPERIENCE NEEDED

  • Experience in the use of Box Office software, preferably Tessitura or a similarly robust system.
  • At least two years of customer service experience; the ability to think quickly and solve problems to ensure the comfort and safety of patrons; skill in conflict resolution.
  • People skills; a talent for diplomacy; a friendly approach that can be efficient and firm without also being rigid.
  • Must be highly organized and detail oriented; accurate, adaptable, and calm under pressure.
  • Able to work both independently and as an unselfish team member dedicated to the empowerment and success of colleagues. A builder of strong relationships.
  • Willingness and ability to work a flexible schedule, including nights and weekends as required by the event schedule.

PREFERRED QUALIFICATIONS

  • Enthusiasm for the performing arts and artists and the ability to communicate that to patrons.
  • Experience in a performing arts center and an understanding of how all of the elements of events fit together.

WORKING ENVIRONMENT - ESSENTIAL PHYSICAL ABILITIES
Most of the responsibilities of this position are performed in a traditional office setting and do not typically involve equipment that poses a threat of injury. The successful completion of duties relies on the following physical abilities: Sufficient (corrected or uncorrected) vision to read text of various sizes and perceive colors and shapes accurately. Sufficient clarity of speech and hearing to communicate effectively in person and on a telephone, to hear sounds within the normal range of conversation and in the context of crowd noise. Sufficient manual dexterity to operate office equipment. Sufficient personal mobility, strength, and reflexes to perform light work and to reach, stoop, bend, kneel, climb, and lift as much as 30 pounds. Must also be able to stand for extended periods of time without assistance. The physical abilities required for this position may be flexible and we encourage those who may require accommodation to apply.

Contact

Type

Job

Experience Level

Experienced (Non-Manager)

More Information

jobs@thereser.org