Audience Services Representative

Audience Services Representative

Signature Theatre, one of New York’s leading off-Broadway theatres, is seeking AUDIENCE SERVICES REPRESENTATIVE

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.
Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities.
Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org

Position Summary
Signature Theatre is currently seeking Audience Services Representatives for productions beginning in January 2022. Audience Services Representatives are responsible for creating a welcoming environment at the Pershing Square Signature Center. Reporting to the House Manager, Audience Services Representatives are an integral part of introducing the culture of Signature Theatre to the company’s Season Members, general audiences and interested visitors. Audience Service Representatives are primarily responsible for engaging guests as they arrive at the Center and orienting our audiences to the venue.

This part time, seasonal position requires a flexible schedule which generally includes day and evening shifts Tuesday – Sunday. The position pays $15 per hour.

Responsibilities include, but are not limited to:

• Directing and monitoring lobby traffic
• Delivering instructions and information to the public in a clear and friendly way
• Communicating informational messages to ticket holders
• Validating tickets upon audience entry
• Responsible for the set-up, storage and care of front of house equipment
• Working with the House Manager to troubleshoot all ticketing and customer service issues
• Assisting with special projects as needed related to department planning and unique events

Desired Skills and Experience

• Experienced with, or enthusiastic for, a public-facing role
• Possessing exemplary customer service and communication skills
• Experience with a performance venue or restaurant hosting
• A positive and energetic outlook
• A passion for theatre
• Possessing or obtaining a FDNY F-03 Certificate of Fitness (Fire Guard)

Compensation
This part time, seasonal position requires a flexible schedule which generally includes day and evening shifts Tuesday – Sunday. The position pays $15 per hour.

Application Instructions
Please email a cover letter and resume, with references, to careers@signaturetheatre.org. Please type AUDIENCE SERVICES REPRESENTATIVE in the subject line.
All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.
No phone calls, please. For more information about Signature, please visit www.signaturetheatre.org

Requirements

Desired Skills and Experience

• Experienced with, or enthusiastic for, a public-facing role
• Possessing exemplary customer service and communication skills
• Experience with a performance venue or restaurant hosting
• A positive and energetic outlook
• A passion for theatre
• Possessing or obtaining a FDNY F-03 Certificate of Fitness (Fire Guard)