Ticketing System Administrator

POSITION SUMMARY
The Associate Director executes day-to-day tasks related to all aspects of the Galaxy ticketing system, including configuration, use, reports, integrations, hardware and software. Part of a collaborative External Affairs Operations team which manages the Museum’s revenue systems, the Associate Director assists the Director with coordination and management of relationships with internal stakeholder departments and external third party vendors related to the Galaxy ticketing system, including all admissions programs, events, and third party ticket sales.

-Working under the direction of the Director, the Associate Director carries out daily configuration and maintenance of the Galaxy ticketing system to meet the needs of External Affairs staff in conjunction with institutional priorities.
-Creates and edits tickets and data structures related to ticketing, including landing pages, forms, pricing tables, discounts, ticket templates, and reminder/confirmation emails.
-Creates and edits event records in Galaxy and Content Management System on Museum website, including reminder emails and notifications.
-Working in collaboration with Central IS and Facilities teams, assists with the configuration and maintenance of Galaxy-related hardware, including credit card terminals, sales station computers, printers, and scanners.
-Configures and maintains Galaxy integrations with other systems, both internal and external. Diagnoses and resolves issues related to integrations, and communications pro-actively with partner stakeholders to alert them of issues.
-Provides assistance, training, and documentation to users of Galaxy software and hardware as needed.
-Assists with maintaining External Affairs Operations intranet site.

Requirements

QUALIFICATIONS

-Bachelor’s Degree with coursework in Computer Information Technology preferred; demonstrated equivalent considered.
-One year as Database Manager or Systems Administrator.
-Ability to work independently in a deadline-oriented, fast-paced environment required.
-Ability to train others on simple and complex processes.
-Experience with maintaining ticketing/box office systems (Gateway Galaxy preferred).
-Strong analytical and problem-solving skills and strategic planning capabilities to identify potential challenges, evaluate and solve problems, and reduce risks to the organization.
-Experience writing or using SQL-based reports or scripts to extract or manipulate data in production databases and data warehouses (Microsoft SQL Server Management Studio, Raiser’s Edge, and Gateway Galaxy preferred).
-Ability to update software applications in a networked environment.
-Proficiency in information management and standard tools such as Microsoft Excel and Google Suite.

CLOSING STATEMENTS
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.

Vaccination Expectation
Becoming vaccinated and boosted against COVID-19 is the most important contribution we as individuals can make to ensure our own safety and the safety of our museum and school community. All employees must complete an attestation and provide proof of their vaccination status, or request a medical or religious exemption within the first week of employment.