Spiegeltent Host Supervisor

Part time, seasonal / $17–19 hourly / Fisher Center at Bard / Annondale-On-Hudson, NY

The Host team plays a critical role in the overall guest experience of the SummerScape Spiegeltent, contributing directly to a safe, enjoyable, and unique experience. They must be knowledgeable of SummerScape programming, venue details, and food and beverage menus. The Host Supervisor must be able to prioritize and delegate tasks calmly and efficiently in a fast-paced dining and cabaret environment.

The Spiegeltent Host Supervisor reports to the Spiegeltent Operations Manager and helps supervise the Spiegeltent Hosts. They will interact closely with the catering, box office, security, and production teams.

This is a seasonal, non-exempt part-time position from approximately mid–June to mid–August 2024, paid hourly at a rate of $17–19/hr, depending on professional experience. Most activity at the Spiegeltent occurs Thursday to Sunday evenings, and open availability is needed during those times. The Host Supervisor will work 20-30 hours per week at the Spiegeltent, and some opportunity may be available to pick up shifts with other departments within the Fisher Center when the Spiegeltent does not have events.

Campus housing will be provided if needed. Air-conditioned housing is not guaranteed.

Meals are also provided at campus dining facilities, in addition to shift night meals at the Spiegeltent.

RESPONSIBILITIES
* Supervise Spiegeltent Hosts; ensure adherence to the standards of conduct in the Spiegeltent Host Handbook when on duty.
* Coordinate Host position assignments, delegate tasks and ensure breaks are taken in compliance with labor laws.
* Facilitate guest entry for events, including ticket taking, wristbanding, and seating of attendees.
* Communicate and collaborate effectively with production, security, dining, and box office staff to ensure guests’ needs are met, and events take place in a comfortable and safe environment.
* Ensure seating setup and special seating requirements match Box Office planning. Supervise VIP seating and hospitality needs in coordination with the Spiegeltent Operations Manager.
* Ensure guests with mobility devices and other accessibility needs are appropriately accommodated.
* Provide accurate information about the Spiegeltent events, dining menu, SummerScape events, other performance spaces, and the Bard campus upon request.
* Ensure house policies regarding entry, exit, age restriction, photo and video, etc., are adhered to.
* Serve as the primary point of contact for guest concerns, complaints, and compliments, and act as the first point of escalation for hosts/staff for guest issues to solve problems with ticketing, dining, etc., in a timely and professional manner. Escalate to the Operations Manager as needed.
* Lead venue and garden set-up and breakdown, including moving tables and chairs into and out of the venue in a timely manner.
* Maintain a clean and presentable garden, entrance, and seating area with the support of hosts and Bard Environmental Services employees.
* Facilitate merchandise setup and sales for artists, as needed.
* Manage and arrange VIP and Artist parking in coordination with the Operations Manager, Spiegeltent Company Manager, and Fisher Center Development team.
* Help facilitate the response to any emergency situation that arises in the venue.
* Contribute to the daily Venue Report in coordination with the Operations Manager, Production Stage Manager, and Assistant Stage Manager.
* Assist the Operations Manager in weekly preparation for upcoming events; including reviewing schedules, maintaining supply inventory, laundering tablecloths and towels, etc.
* Create and update Spiegeltent Host timecards in coordination with the Operations Manager.
* Other duties as assigned.

Company-Wide Responsibilities:
* The Fisher Center is currently undergoing an organization-wide process of change toward becoming an anti-racist, multicultural institution. All on staff are expected to:
* Commit to anti-racism and inclusivity at the Fisher Center. This includes participating in any training when scheduled, supporting departmental, company-wide, and cross-departmental collaboration on issues of diversity, equity, and inclusion, and furthering your own independent journey with anti-racism.
* Contribute in meaningful ways to the organizational culture.

WORKING CONDITIONS
* Ability to stand for extended periods of time and ability to lift at least 50 pounds.
* Able to work late nights and weekends.
* Comfortable working outdoors.

LOCATION

Bard’s beautiful 1,000-acre campus is situated on the east bank of the Hudson River in Annandale-on Hudson, New York. Community life is defined by numerous cultural and recreational opportunities in the surrounding historic Hudson River Valley and by proximity to New York City. Nearby towns and villages include Rhinebeck, Tivoli, and Red Hook, New York.

ABOUT THE FISHER CENTER

The Fisher Center develops, produces, and presents performing arts across disciplines through new productions and context-rich programs that challenge and inspire. As a premier professional performing arts center and a hub for research and education, the Fisher Center supports artists, students, and audiences in the development and examination of artistic ideas, offering perspectives from the past and present, as well as visions of the future. The Fisher Center demonstrates Bard’s commitment to the performing arts as a cultural and educational necessity. Home is the Fisher Center for the Performing Arts, designed by Frank Gehry and located on the Bard College campus in New York’s Hudson Valley. The Fisher Center offers outstanding programs to many communities, including the students and faculty of Bard College and audiences in the Hudson Valley, New York City, across the country, and around the world. Building on a 164-year history as a competitive and innovative undergraduate institution, Bard is committed to enriching culture, public life, and democratic discourse by training tomorrow’s thought leaders. Learn more about the Fisher Center, its programs, and its values at fishercenter.bard.edu/about.

ABOUT BARD COLLEGE

Founded in 1860, Bard College is a four-year residential college of the liberal arts and sciences located 90 miles north of New York City. With the addition of the Montgomery Place estate, Bard’s campus consists of nearly 1,000 park-like acres in the Hudson River Valley. It offers bachelor of arts, bachelor of science, and bachelor of music degrees, with majors in nearly 40 academic programs, graduate degrees in 11 programs, nine early colleges, and numerous dual-degree programs nationally and internationally. Building on its 164-year history as a competitive and innovative undergraduate institution, Bard College has expanded its mission as a private institution acting in the public interest across the country and around the world to meet broader student needs and increase access to liberal education. The undergraduate program at our main campus in upstate New York has a reputation for scholarly excellence, a focus on the arts, and civic engagement. Bard is committed to enriching culture, public life, and democratic discourse by training tomorrow’s thought leaders. For more information about Bard College, visit bard.edu.

Requirements

REQUIRED EXPERIENCE
At least one year of hospitality experience.

KNOWLEDGE, SKILLS, AND ABILITIES
* Superior attention to detail.
* Must possess a positive work attitude and enjoy interacting with people.

PREFERRED QUALIFICATIONS
* Some supervisory experience is preferred.
* Interest in the performing arts.

Application Instructions

Complete the application form here:https://formfacade.com/sm/us3UqO2-4.

Applications for this position will be reviewed on a rolling basis until the position is filled.

For any questions or issues with the application form, please contact fcjobs@bard.edu

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information. Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.