Omni/4D Tech Operations Coordinator

The Omni/4D Tech Operations Coordinator takes primary responsibility over the equipment, maintenance, and technical operations for two of the Museum’s major high-volume, high-profile, revenue-generating theatrical venues. They manage overall hardware, software, and other technical aspects of the Mugar Omni Theater and 4D Theater, including overseeing equipment and systems maintenance for both theaters, providing training and day-to-day technical support and in-the-moment troubleshooting for theater operators, facilitating the intake of new programs and show control sequences, staying abreast of giant screen industry trends and best practices, and collaborating and communicating widely and frequently across a myriad of internal stakeholders and external vendors in order to maintain smooth daily operations, ensure a consistently high-quality theatrical experience for visitors, enable dynamic, innovative, and inclusive offerings within the theaters, and support the Museum’s larger programmatic and operational goals.

Responsibilities:

• Coordinates the day-to-day operations for two important Museum venues operating 362 days per year, serving 400,000-500,000 guests annually
• Interface and assist with the training of 20-30 Visitor Service operations and/or supervisory staff and 4-8 Immersive Theaters/Planetarium/Adult Programs staff who operate Omni and 4D Theaters
• Interface with IMAX and SimEx as major external stakeholders for the venues
• Oversee the technical operations of 50-60 Omni shows per week
• Oversee the technical operations of 70-80 4D shows per week
• Assist with technical operations of 2-4 custom programs per month, including one-off film screenings and after-hours events in the Omni and 4D Theaters
• Cost of equipment handled on a daily basis valued at over $2 million
• Operation and programming of Omni and 4D theater control systems
• Facilitate intake of and/or transitions between 10-15 titles per year

Requirements

• Post high school course work, technical degree, associate’s degree, business or vocational certificate.
• 3 or more years of technical A/V, hardware, software, and systems operator with high-volume theater operations experience. Experience in theater operations and/or technical management of a high-volume venue
• Demonstrated experience problem-solving, organizational skills, exercising sound judgement, and strong attention to detail in a fast-paced environment
• Experience coordinating across groups of individuals, multiple department teams, and external parties
• Demonstrated skills in clear and effective communication in person, over the phone, and in writing
• Proficiency in computer skills including MS Office Suite and aptitude for adopting other computer programs as needed
• Proven experience and aptitude to oversee technical aspects of multimedia-based venues, including hardware and software use and troubleshooting