House Manager

The House Manager manages the administration and execution of the Front of House (FOH) operations, policies, and procedures that consistently provide a warm and welcoming experience for audience members. This role supervises a dynamic team of Assistant House Managers, ushers, and parking assistants for events at the Fisher Center, creating a professional, collaborative, and fun environment for all on the FOH team.

The House Manager is a member of the Fisher Center’s Audience & Member Services department and reports directly to the Director of Marketing and Audience Services (DMAS), and collaborates closely with the box office, production, and building operations teams.

This is an hourly position, non-exempt (overtime-eligible), compensated at a rate range of $18-23/hour, based on experience level. This position requires approximately 25-30 hours per week during the fall and spring semesters and approximately 40 hours per week during the Bard SummerScape festival

While administrative tasks can be performed remotely, this role will require on-site presence for performances and some meetings, as needed. Must be available to work evenings and weekends, according to the performance schedule.

RESPONSIBILITIES

-Hire, manage, schedule, train, and maintain a reliable team of Assistant House Managers, Ushers, and Parking Attendants; submit timesheets for FOH staff

-In collaboration with the DMAS, develop FOH policies and procedures; develop and coordinate training resources and workshops

-Prepare the house and lobbies before and after events, recycling past programs and signage, returning all FOH materials to original locations, updating the inventory of Front of House materials, and other tasks as assigned

-Represent FOH in planning meetings; coordinate logistical details pertaining each event’s FOH needs– communicate/coordinate with related departments Box Office, Production, Building Operations, Bard catering/concessions and other staff to effectively and efficiently run each event

-Coordinate FOH staffing for special events, both on and off site

-Work with DMAS and General Manager to determine seasonal staffing budget

-Maintain and administer detailed house reports for each event; respond to feedback in a timely manner

COMPANY-WIDE RESPONSIBILITIES

-The Fisher Center is currently undergoing an organization-wide process of change toward becoming an anti-racist, multicultural institution. All on staff are expected to:

-Commit to anti-racism and inclusivity at the Fisher Center. This includes participating in anti-racism training when scheduled, participating in departmental, company-wide, and cross-departmental collaboration in issues of diversity, equity, and inclusion, and furthering your own independent journey with anti-racism

-Contribute in meaningful ways to the organizational culture

QUALIFICATIONS

-At least 2 years experience managing a team, preferably a front-line service team in the performing arts

-Ability to work evenings and weekends, according to the season schedule

-Ability to create a warm and supportive work environment for the FOH team

-Exceptional organization, hospitality, and problem-solving skills; ability to work well under pressure in a team-driven environment

-Outstanding communication skills, excellent attention to detail

-Appreciation and knowledge of the performing arts and audience experience

-A welcoming demeanor, positive attitude, and collaborative nature are a must

-Ability to be flexible, have an all-hands-on-deck attitude, and possess a willingness to jump in to handle high-priority tasks

-Valid driver’s license and access to a vehicle and/or ability to travel reliably locally are preferred

-Proficiency with Google Suite (Sheets, Docs, shared Drives, Calendar) and Microsoft Office (specifically, Word and Excel)

LOCATION

Bard’s beautiful 1,000-acre campus is situated on the east bank of the Hudson River, in Annandale-on Hudson, New York. Community life is defined by numerous cultural and recreational opportunities in the surrounding historic Hudson River Valley and by proximity to New York City. Nearby towns and villages include Rhinebeck, Tivoli, and Red Hook, New York.

TO APPLY

Complete the application form here: https://formfaca.de/sm/gAeTSn2_7.

Applications for this position will be reviewed on a rolling basis until the position is filled.

For any questions or issues with the application form, please contact fcjobs@bard.edu

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information. Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

ABOUT THE FISHER CENTER

The Fisher Center develops, produces, and presents performing arts across disciplines through new productions and context-rich programs that challenge and inspire. As a premier professional performing arts center and a hub for research and education, the Fisher Center supports artists, students, and audiences in the development and examination of artistic ideas, offering perspectives from the past and present, as well as visions of the future.

Presenting more than 200 world-class events and welcoming 50,000 visitors each year, the Fisher Center supports artists at all stages of their careers and employs more than 300 professional artists annually. The Fisher Center is a powerful catalyst of art-making regionally, nationally, and worldwide. Every year it produces 8 to 10 major new works in various disciplines. Over the past five years, its commissioned productions have been seen in more than 100 communities around the world. During the 2018-19 season, six Fisher Center productions toured nationally and internationally. In 2019, the Fisher Center won the Tony Award for Best Revival of a Musical for Daniel Fish’s production of Oklahoma! which began life in 2007 as an undergraduate production at Bard and was produced professionally in the Fisher Center’s SummerScape Festival in 2015 before transferring to New York City.

The Fisher Center demonstrates Bard’s commitment to the performing arts as a cultural and educational necessity. Home is the Fisher Center for the Performing Arts, designed by Frank Gehry and located on the campus of Bard College in New York’s Hudson Valley. Building on a 161-year history as a competitive and innovative undergraduate institution, Bard is committed to enriching culture, public life, and democratic discourse by training tomorrow’s thought leaders.

ABOUT BARD COLLEGE

Founded in 1860, Bard College is a four-year residential college of the liberal arts and sciences located 90 miles north of New York City. With the addition of the Montgomery Place estate, Bard’s campus consists of nearly 1000 park-like acres in the Hudson River Valley. It offers bachelor of arts, bachelor of science, and bachelor of music degrees, with majors in nearly 40 academic programs; graduate degrees in 11 programs; nine early colleges; and numerous dual-degree programs nationally and internationally. Building on its 161-year history as a competitive and innovative undergraduate institution, Bard College has expanded its mission as a private institution acting in the public interest across the country and around the world to meet broader student needs and increase access to liberal education. The undergraduate program at our main campus in upstate New York has a reputation for scholarly excellence, a focus on the arts, and civic engagement. Bard is committed to enriching culture, public life, and democratic discourse by training tomorrow’s thought leaders. For more information about Bard College, visit bard.edu.