Guide - Emerging Professionals Program

About Glenstone
Founded with the mission to seamlessly integrate art, architecture, and nature, Glenstone is a contemporary art museum located on over 300 acres in Potomac, Maryland. The site contains the two museum buildings (the Gallery and the Pavilions), and two dining locations (the Patio and the Café) Arrival Hall, Bookstore, and the Environmental Center.

Position Overview
Reporting to the Senior Manager of Visitor Experience, EPP Guides are responsible for providing positive and meaningful experiences for visitors by warmly welcoming them; discussing the art, architecture, and nature of Glenstone; explaining and enforcing visitor guidelines; and protecting the collection.

In addition to their guiding duties, EPP Guides benefit from professional enrichment activities designed to foster personal and professional discovery and growth, including exposure to work across museum departments, independent research and presentation projects, and meetings with arts professionals.

Requirements

Necessary Knowledge & Skills
*COVID-19 vaccination.
*Experience in customer service and/or hospitality experience.
*Excellent communication skills and the ability to navigate challenging conversations about visitor policies and art content.
*Ability to walk long distances and stand for long periods of time, at times outdoors and in varying weather conditions and all seasons.
*Computer skills necessary to stay informed via email, conduct research using online systems and databases, perform administrative functions, and access daily and weekly schedules.
*Adaptability to work in a fluid, dynamic work environment, including flexible meal and break times.
*Dependability and punctuality.
*Ability to report to work daily at Glenstone in Potomac, MD.
*Valid driver’s license to drive our electric carts.
*Adherence to Glenstone’s required uniform guidelines; ability to wear and use a radio with earpiece to remain in contact with other team members throughout the day.
*Commitment to working a non-traditional workweek, Wednesday–Sunday.
*Bachelor’s or Associate degree.