Guide - Emerging Professionals Program
12100 Glen Rd.
An Introduction to Glenstone Museum
Founded with the mission to seamlessly integrate art, architecture, and landscape, Glenstone is an art museum located on over 300 acres of rolling hills and unspoiled woodland in Potomac, Maryland. The museum, opened in 2006 and expanded in 2018, offers nearly 60,000 square feet of exhibition space to showcase its collection of more than 1300 works by 200 contemporary artists. With its expansion, Glenstone now has the ability to welcome 100,000 visitors each year, and admission is always free.
Reporting to Senior Manager of Visitor Experience, a full-time EPP Guide is responsible for warmly welcoming visitors; delivering authentic, consistent information about Glenstone’s mission, core values, collections, campus and programs, learned through intensive training and ongoing self-driven research; and engaging visitors in dialogue about art, architecture, and landscape. EPP Guides are also responsible for protecting artwork, performing front of house and retail duties, becoming skilled in a range of operating apparatuses and protocols, and supporting ongoing programming. In addition to their guiding duties, EPP Guides benefit from professional enrichment activities designed to foster personal and professional discovery and growth, including exposure to work across museum departments, independent research and presentation projects, and discussions with arts professionals.
EPP Guides work a schedule that supports the museum’s operation as a visitor-centric destination. The workweek is Wednesday–Sunday. Wednesdays are devoted to professional enrichment activities, ongoing training, and all-staff meetings and development activities. Guides work with visitors Thursday–Sunday during museum operating days; regular days off are on Monday and Tuesday. During preparation for special openings or visits, other days may be required.
Thursday through Sunday, when the museum is open to visitors, scheduled hours for Guides vary according to season and when the Museum and Grounds are open to visitors. Typically, hours are 9 AM–5:30 PM during Fall, Winter, and Spring months, and scheduled work hours may start according to a staggered schedule and end later in Summer months, with occasional requests for schedule adjustments to accommodate special events and trainings. This position is non-exempt and eligible for overtime.
In the second year of the program, EPP Guides will have opportunities to expand upon their professional development by working with another department at the museum for two days per workweek, contributing to projects and ongoing work in that department, and learning about the organization from a different perspective. Subject to prior approval, an EPP Guide may spend six months working on an independent project of their creation.
Desired Attributes & Characteristics
The ideal candidate possesses a genuine enthusiasm for art, architecture, culture, and sustainability; and is passionate about working with people. EPP Guides have a sincere desire to develop as professionals and learn more about the museum field. EPP Guides are expected to be dependable, self-motivated, eager to learn, intellectually curious, and intuitive. Exceptional communication and customer service skills are of paramount importance. Interest in working collaboratively as part of a team, patience, and flexibility are also crucial to performing well in the role. Successful candidates exhibit advanced emotional intelligence, sound judgment, and the ability to think quickly on their feet. EPP Guides will be trained in and must adhere to Glenstone’s inquiry/dialogue method of engagement.
Required Skills & Experience
- COVID-19 vaccination.
- Experience and passion for successfully interacting with the public in customer service roles.
- Exceptional social and communications skills.
- Ability to make visitors of all backgrounds feel welcome, comfortable, and engaged.
- Ability to navigate difficult topics such as race, politics, and emotions that surface during discussions about art.
- Ability to communicate necessary information swiftly and clearly with fellow Glenstone team members.
- Problem-solving skills and the ability to think quickly.
- Critical thinking skills.
- Intellectual curiosity about and familiarity with modern and contemporary art and architecture.
- Desire to learn and implement organizational and museum best practices, including those unique to Glenstone.
- Research skills and demonstrated ability to learn unfamiliar content in a specific time frame.
- Adaptability to Glenstone’s core values.
- Discernment to treat sensitive information with discretion and to respect confidentiality.
- Strong organizational and time-management skills.
- Computer skills necessary to stay informed via email, conduct research using online systems and databases, and access daily and weekly schedules.
- Adaptability to work in a fluid, dynamic work environment, including flexible meal and break times.
- Demonstrated ability to collaborate with peers, other associates, and external professionals, both as an individual or a team member.
- Ability to stand or walk for an extended period; comfort working outside in all seasons, rain or shine.
- Adherence to Glenstone’s required uniform guidelines; ability to wear and use a radio with earpiece to remain in contact with other team members throughout the day.
- Dependability and punctuality. Ability to report to work daily at Glenstone in Potomac, MD.
- Commitment to working a non-traditional workweek, Wednesday–Sunday.
- Bachelor’s or Associate degree.
- Valid driver’s license.
- Public speaking experience.
- Prior hospitality experience.
- Prior museum experience, or experience working in the arts and/or cultural fields.