Audiences Services Manager

Job Title: Audience Services Manager
Supervisor: Box Office Manager
Status: Part time

Overview: The Audience Services Manager is responsible for providing excellent customer service to The Wilma Theater’s guests, creating a safe accessible space, and generating group sales.

Duties Include:
Acting as House Manager for performances, including fielding customer responses, questions, and concerns while coordinating with production staff and stage management;
Setting up the lobby for performances: Checking bathroom for inventory and cleanliness, monitoring coat rack and listening devices, assisting with ADA seating, being on call for de-escalation issues;
Generating or managing performance reports for staff;

Maintaining and troubleshooting ticket scanners;
Training Assistant House Management and Ushers for main stage, rental performances, and special events as needed;
Participating in de-escalation and first aid training;
Generating and managing group sales; responsible for meeting group sales goals;
Assisting with Box Office ticket sales by phone, mail, and in person, and with Tessitura Database entry and up-keep; and
Assisting Marketing Department with outreach initiatives by phone, mail, and email. Assisting Marketing Departments with other tasks as assigned.

Compensation is $17/hr

Requirements

Qualifications:
Demonstrate a commitment to Equity, Diversity, and Inclusion;
Well-organized, with an attention to detail;
Ability to provide positive, joyful customer service to patrons of all experiences and backgrounds; and
Experience with ticketing/CRM software, ideally Tessitura.