Assistant Director of Human Resource Operations

Jacob's Pillow

Becket, MA 01223




Jan 30, 2023
The Associate Director of Human Resources works closely with the management team and staff on recruitment, training, and retention grounded in the organization’s values as well as its longstanding commitment to Inclusion, Diversity, Equity, and Access (IDEA). Responsible for turning Jacob’s Pillow’s people-first culture into visible and impactful policies, this role manages all actions relating to every phase of human resources activity including on-boarding and orientation, training, workplace satisfaction, and professional development. The Associate Director of Human Resources strives to maintain a productive, diverse, high performing, goal-oriented, and supportive work culture for all employees. Work seasons at Jacob’s Pillow are varied. Annual preparation for the festival includes the recruitment of 30 interns and 60 seasonal staff members. The festival period itself is an extremely creative, exciting, fast-paced and time-sensitive environment.


Talent Acquisition, Onboarding, Training, Retention
Works with the Director of Strategic Initiatives, People, and Culture alongside hiring managers to ensure all job descriptions and salaries are consistent, equitable, and in-line with strategic goals of organization.
Collaborates with supervisors to write and submit all recruitment advertisements and outreach strategy in support of the organization’s IDEA commitments. Assists with maintaining and developing strategic partnerships with institutions to support recruitment.
Ensures non-profit compliance in all hiring practices.
Coordinates the interview process, tours, and answers questions for prospective employees.
Oversees hiring paperwork completion and issues letters of agreement.
Aids new hires with relocation, coordinates logistics for new hires such as keys, technology, on-campus housing.
With the Director of Strategic Initiatives, People, and Culture, plans and conducts new employee orientation and onboarding to foster a positive attitude toward the organization’s mission, goals, and values
Assists with the summer intern program, as well as regular orientation and training for all staff
Assists with building professional development opportunities in tandem with retention strategies. Makes suggestions and implements employee retention programs.
Supports and trains, as necessary, supervisors on review and evaluation processes to ensure effectiveness, compliance, and equity within the organization
Conducts exit interviews and stay interviews
Develops and coordinates management training, rooted in the Pillow’s values and active commitment to IDEA, in interviewing, hiring, terminations, promotions, performance review, safety, and harassment

Inclusion, Diversity, Equity, and Access (IDEA)
Serves as a member of the staff IDEA Steering Committee
Collaborates with the Director of Strategic Initiatives, People, and Culture to co-construct and implement recruitment strategies, training, and policies that advance the organization’s commitment to IDEA

Employee Relations
Counsels staff on issues and concerns; mediating and suggesting solutions to employee disputes, taking a proactive approach to understanding employee experiences to mitigate dissatisfaction or conflict in a timely manner.
Works with the Director of Strategic Initiatives, People, and Culture to ensure positive employee relations through a comprehensive strategy and approach to maintaining a healthy workplace culture.
Creates and enforces a fair workplace for all.
With support from the HR manager, administers all benefits programs such as health and life insurance, retirement, disability, flexible spending plan, EAP, vacation, etc.
Generating official internal documents such as salary slips, warning letters, promotion letters, etc.

Policy and Compliance
Maintains personal policy handbook for the employees in accordance with federal and state laws.
Conducts periodic reviews of employee evaluation process for organizational consistency, effectiveness, and clarity.
Oversees accurate and complete maintenance of all personnel records according to federal and state guidelines.
Develops and produces statistical and analytical reports required by governmental agencies, and for organizational planning
Provides accurate and approved data to the finance department, for authorizing the approved payroll and maintains accurate compensation data, required recordkeeping, changes in employee status, etc.

Required Qualifications

Bachelor’s degree with HR program certificate; or five to seven years related experience and/or training; or equivalent combination of education and experience
Experience managing and collaborating with a wide range of people at extremely diverse career stages covering an equally diverse range of positions, skill sets, and workplace environments, including hybrid settings
Training in and demonstrated experience with realizing principles of IDEA on both the individual and institutional level
Familiarity with human resources information systems, job application programs, employment law and regulations
Minimum 3 - 5 years of experience in training, benefits administration, payroll, and career counseling and/or mentorship programs
Demonstrated leadership accomplishments
Excellent management, planning, and communication skills
Demonstrated experience developing job descriptions and HR policy

Preferred Qualifications

A passion for the arts and knowledge of dance
Experience in a nonprofit and/or performing arts organization
Knowledge of successful hybrid work systems, policies, and practices
Skilled in the design and facilitation of IDEA-based training with a wide range of participants, from interns to trustees
Advanced degree in a related field

Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria. Yet people who are systematically marginalized tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you’re returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

Please use your cover letter to tell us about what you hope to bring to this role.