Director of Marketing and Communications
Long Wharf Theatre
New Haven, CT 06511
Long Wharf Theatre has embarked on an unprecedented journey to usher in a new chapter for the Tony award-winning company. It is committed to building a boundary-breaking theatre with, for, and by the New Haven community, working to reimagine the experiment that is the new American theatre.
The company is led by Artistic Director Jacob G. Padrón and Managing Director Kit Ingui. Jacob joined Long Wharf Theatre in February 2019, bringing extensive industry experience, including posts at The Public Theater, Steppenwolf Theatre, and Oregon Shakespeare Festival, and a vision for what is possible and what is next. In 2016 he founded The Sol Project, a national theatre initiative that showcases Latinx playwrights and artists of color through collaborative partnerships with leading theatres in New York and across the country. Kit Ingui joined the company in 2017 as Associate Managing Director and was promoted to her current post of Managing Director in October 2019, overseeing all operations of the theatre. Kit was formerly on staff at Joey Parnes Productions, working on numerous Broadway shows and has been a company manager for several acclaimed Broadway productions including Hair, A Gentleman’s Guide to Love and Murder, and Passing Strange, among others.
Long Wharf Theatre began in 1965 in the most intriguing of spaces―a vacant warehouse and food shipping terminal facing the New Haven Harbor―with the opening of Arthur Miller’s bold political play The Crucible, which ran for two weeks. Since then, Long Wharf Theatre has been a unique home for theatre artists from across the country and around the world, hosting some of the biggest names and talents in the field at various stages of their careers. As a result, Long Wharf Theatre has transferred more than 30 productions to Broadway or Off-Broadway, including classics like Wit (Pulitzer Prize); The Shadow Box (Pulitzer Prize and Tony Award/Best Play); American Buffalo, Quartermaine’s Terms (Obie Award/Best Play); The Gin Game (Pulitzer Prize); and The Changing Room. Recent shows such as Satchmo at the Waldorf; My Name is Asher Lev; Napoli, Brooklyn; and Meteor Shower were staged and developed at Long Wharf Theatre before playing in New York.
Grounded in the pillars of artistic innovation, radical inclusion, and revolutionary partnerships, Long Wharf Theatre is seizing the change sweeping across American theatre, facing head-on both the provocative questions and new opportunities these times demand. The theatre plans to usher in a new producing model while remaining committed to using the power of theatre to bridge communities through its work onstage and offstage. Long Wharf Theatre is committed to a culture of inclusion and anti-racism that inspires fellowship; sharing stories that provoke empathy, acceptance, and understanding; removing real or perceived barriers to learning and discourse; and nurturing new voices to help make sense of our times. In its next chapter under the leadership of Jacob and Kit, Long Wharf Theatre will use the power of theatre to build bridges, spur new thinking, and excite our collective imagination through performance, education, and community partnership.
In the most recent publicly reported fiscal year ending June 30, 2020, Long Wharf Theatre reported total revenues of $5.9 million, with $4.6 from contributions and grants and $823,967 from program service revenue. In the same year, Long Wharf Theatre reported $6.5 million in expenses. Long Wharf Theatre is governed by a 26-member board of directors, led by Chair Nancy Alexander.
New Haven is the cultural capital of Connecticut—a vibrant and welcoming community that celebrates arts and culture as catalysts for civic engagement and spiritual uplift. Founded in 1638 and one of the first planned cities in America, New Haven is home to Yale University, whose presence offers access to top notch medical care at Yale New Haven Hospital, renowned art museums, music, theatre, and lectures featuring internationally known speakers. Greater New Haven hosts a rich diversity of higher education institutions, including Quinnipiac University, Wesleyan University, University of New Haven, Southern Connecticut State University, Albertus Magnus College, and Gateway Community College.
A coastal city with New England charm and a distinct cosmopolitan influence, New Haven has a population of nearly 130,000 residents and is ranked among U.S. News & World Report’s 100 best places to live. New Haven is recognized as a city of innovation and prosperity with a small town feel. New Haven Green, a privately owned park and recreation area, remains a social center even today. As the birthplace of wide variety of inventions—from the Frisbee to the hamburger—it is no surprise that New Haven’s entrepreneurial spirit is alive and well, whether in the start-ups at Science Park or the craft breweries and artisanal bakeries appearing in once-abandoned warehouses. The local economy is defined by health care and social services. There is a strong tech community and a world-renowned architecture and design sector with principals like César Pelli. Yale University and Yale New Haven Hospital provide many of the area’s job opportunities, attracting highly specialized physicians, researchers, and academics.
New Haven is also a welcoming city to immigrants and, as result, has seen a growing population in contrast to some other places in Connecticut and the Northeast. In fact, a recent study by FiveThirtyEight that reviewed the education level, age, and ethnic diversity of every metropolitan area in the United States concluded that, of any place in America, New Haven most accurately reflects the demographics of the country as a whole in those areas. Demographically, the city is approximately 35 percent black or African-American, 32 percent white, 27 percent Hispanic or Latino, 5 percent Asian or Pacific Islander, 0.5 percent American Indian or Alaska Native, and 4 percent of people who identify as two or more races. Its surrounding region of 860,000 residents is 65 percent white, 14 percent black or African American, 17 percent Hispanic or Latino, 4 percent Asian or Pacific Islander, 0.5 percent American Indian or Alaska Native, and 2 percent claiming two or more races. The changing face of America is personified in New Haven.
Sources: bls.gov; usnews.com; gnhcc.com; fivethirtyeight.com
The Director of Marketing and Communications, in partnership with the Artistic Director and Managing Director, will create the most compelling narrative and brand so the company can tell its story—past, present, and future. They will build brand and mission awareness for Long Wharf Theatre, drive earned revenue through ticket sales, and devise strategies to maximize public participation in the work of Long Wharf Theatre. This individual will be a bridge builder who creates accessible pathways to audiences that have not otherwise been represented, with the goal of radical inclusion in all marketing materials, social media platforms, and press strategies. They will create strategies to enhance relationships with existing members and subscribers while simultaneously inviting and encouraging them to join Long Wharf on its journey.
Reporting to the Managing Director and working closely with the Artistic Director and senior leadership team, the Director of Marketing and Communications will ensure that all advertising campaigns, external messaging, and collateral materials fully represent the mission, vision, and values of Long Wharf Theatre. This individual will speak with the voice of New Haven, have the capacity to represent that voice externally, and be a central hub for communication materials across all departments. This individual will also be instrumental in supporting the theatre’s work in all areas of inclusion and anti-racism.
Roles and Responsibilities
Community Visibility and Earned Revenue
Actively collaborate with the Artistic Director and other senior-level staff on artistic programming and season planning.
Support marketing and communication efforts across the organization, including development, education, and community partnership needs.
Manage content and messaging for website and digital communications, including targeted email marketing, video production, and social media.
Serve as the brand manager and develop key messages for all of Long Wharf Theatre’s external communications.
Provide leadership in the creation of visual assets that dynamically tell the story of Long Wharf Theatre’s programming, new play development programs and membership /fundraising campaigns
Cultivate opportunities for audience development and community connections that serve and engage underrepresented and marginalized audiences.
Create and direct the implementation of an integrated marketing strategy and sales plan to support subscription, single ticket, and group sales goals through traditional tactics as well as in contemporary channels of digital media, direct response, and out-of-home advertising.
Ensure that the highest level of customer service is delivered during all moments of the patron experience by proactively managing the Box Office and Front of House team.
Guide all media relations, including writing and approving press releases, providing timely responses to media requests, and generating consistent local, regional, and national media interest.
Represent the Long Wharf Theatre as media spokesperson, as deemed appropriate by the Managing Director and Artistic Director.
Negotiate media placement, marketing sponsorships, and promotional partnerships.
Embrace other earned revenue and community visibility responsibilities as needed.
Data Analytics and Financial Accountability
Regularly conduct and analyze audience and market research to assess audience satisfaction, understand demographic and psychographic profiles, and hone tactics for increasing audience size and market footprint.
Prepare annual income goals for earned revenue with the Managing Director.
Create and manage expense budgets for all ticket sales campaigns, institutional marketing, and other related expenses.
Monitor sales, forecast revenue, and provide analysis of season and single ticket sales throughout the season.
Recommend appropriate demand-based pricing adjustments resulting from sales analysis.
Initiate additional promotions for events that experience lagging sales in a committed effort to achieve attendance and revenue goals.
Establish standardized reporting metrics to provide business intelligence regarding direct response rates and website data analytics.
Embrace other data analytics and financial accountability responsibilities as needed.
Team Building and Internal Communication
Manage the performance of and inspire a results-driven environment for the marketing and communications team.
Effectively delegate, actively initiate, and personally complete marketing projects.
Establish and maintain productive and collaborative working relationships with senior staff and board members.
Collaborate with the Director of Philanthropy to ensure necessary support for Long Wharf Theatre’s fundraising and organizational advancement initiatives.
Provide strategic marketing and public relations support for all education and community partnership programs.
Share research and results, revenue and expense projections, and other marketing updates with the marketing team, senior staff, and board committees as required.
Embrace other team building and internal communication responsibilities as needed.
Traits and Characteristics
As the company enters a new era, the Director of Marketing and Communications will lead from a place of collaboration. They will provide focused and strategic leadership that is grounded in rigor, curiosity, and joy. Guided by the core pillars of artistic innovation, radical inclusion, and revolutionary partnerships, the Director of Marketing and Communications will be a visionary leader who will bring collaboration, curiosity, and rigor to the marketing team. Long Wharf Theatre is looking to build a boundary-breaking future and is seeking a visionary leader to support the company’s evolution. They will exhibit a commitment to life-long learning with a healthy disregard for the status quo and a relentless curiosity. This individual will be a collaborative senior leader and an organized project manager with a robust understanding of organizational culture and change management. The Director of Marketing and Communications will be a participative manager who inspires a team by modeling behavior that achieves revenue goals through integrated marketing plans and a commitment to reaching new audiences. They will effectively communicate with judicious directness, both internally and externally.
Other key competencies include:
Collaboration – The drive to work empathetically and effectively with others towards a common goal that benefits the team.
Creativity and Innovation – The ability to imagine, research, and implement new approaches, processes, and systems to achieve organizational goals. A willingness to suggest calculated risks as an active pathway to reach beyond what has been accomplished in the past.
Project Management, Planning, and Organizing – The capacity to develop procedures, processes, and systems for order, accuracy, efficiency, and productivity and to deliver desired outcomes within allotted timeframes.
Diplomacy – The adeptness to demonstrate superior cultural competence and awareness; effectively communicate with people across hierarchical and functional boundaries; understand cultural climate and organizational issues; and build rapport while displaying a sincere interest in the professional success of others.
Customer Focused – The aptitude to anticipate internal and external customer needs, wants, and expectations and to demonstrate initiative and willingness to work with the goal of meeting or exceeding those needs.
Goal Orientation – The willingness to take ownership of situations, accept responsibility for actions and results, and prioritize and complete tasks necessary to meet deadlines and achieve revenue goals.
Flexibility – The agility to embrace and implement change when needed, serving as an inspiring leader.
A minimum of five to seven years of leadership experience in the field of marketing, public relations, and communications with increasing financial responsibilities is required. Experience in interpreting statistical data that advances decision making and a demonstrable track record of earned revenue results are also necessary. Excellent verbal, written, and listening communication skills are critical to success in the role. A nuanced understanding of inclusion and anti-racism with demonstrated leadership will be essential. The Director of Marketing and Communications will be an enthusiastic supporter of the theatre arts with a proven track record of success.
Compensation and Benefits
Long Wharf Theatre offers a starting salary range of $100,000 to $110,000, commensurate with experience. Benefits include paid time off, health insurance, dental insurance, short- and long-term disability, and life insurance.
Applications and Inquiries
To submit a cover letter and resume with a summary of demonstrable accomplishments, please click here or visit artsconsulting.com/employment. For questions or general inquiries about this job opportunity, please contact us at:
Jenna Deja, Vice President
Arts Consulting Group
201 West Lake Street, Suite 133
Chicago, IL 60606-1803
Tel (888) 234.4236 Ext. 227
We acknowledge that indigenous peoples and nations have for generations stewarded the lands and waterways of what we now call the state of Connecticut. We honor and respect the enduring relationship that exists between these peoples and nations and this land. We are standing on the unceded territory of the Paugussett, Quinnipiac, and Wappinger peoples. We remind ourselves that along with stolen land came stolen people. It is our responsibility to the future to know our past.
Long Wharf Theatre is an equal opportunity employer that welcomes and values diversity, inclusion, and equity in all forms.