Job

Assistant Manager, Box Office & Group Visits - Temporary (Hybrid)

The Rubin Museum of Art

150 West 17th Street
New York City, NY 10011

Deadline

Jun 22, 2024

Posted

May 22, 2024

Full time, temporary / $48,000-$52,000 annually / The Rubin Museum of Art / New York, NY

About the Museum
The Rubin Museum of Art is a global museum dedicated to sharing Himalayan art with the world. Founded in 2004, the Rubin serves people internationally through a dynamic platform, participatory experiences, exhibitions, and partnerships.

The Rubin, inspired and informed by Himalayan art, invites people to contemplate the human experience and deepen connections with the world around them in order to expand awareness, enhance well-being, and cultivate compassion.

The Rubin advances scholarship through a series of educational initiatives, grants, long-term
loans, and the stewardship of a collection of nearly 3,500 Himalayan art objects spanning 1,500 years of history – providing unprecedented access and resources to scholars, artists, and students across the globe.

Currently celebrating its 20th anniversary in 2024, this fall the Rubin will transition into a global museum, that is – a ‘museum without walls’ with the goal of bringing greater awareness and understanding of Himalayan art to a wider and more diverse audience around the world.

Summary Description
The Assistant Manager, Box Office and Group Visits plays a key role in providing high-quality
customer service through ticketing and reservation experiences. Working with Admissions, Programs and Partnerships, Membership, and Marketing, this role manages the sale, implementation, and reporting of these processes onsite and online.

In this position, the Assistant Manager provides support and training for colleagues as it relates to ticketing experiences and data management. This position is cross-trained and may serve as lead staff for the admissions team as needed and when required.

This temporary, full-time/non-exempt, and hybrid eligible has a workweek schedule of Tuesdays through Saturdays. Flexibility is required for evening, weekend and holiday work as needed.

In addition, the employment period is for a duration of seven (7) months from May 2024 and ending on or before November 30, 2024.

The incumbent will report to the Manager, Visitor Experience and Interpretation.

Responsibilities:
Box Office:
• Maintains ticketing system (ACME) by setting up, monitoring, and processing online and phone ticket sales.

• Provides excellent customer service at all points of transactions.
• Oversees box office extension and works with Coordinator, Visitor Experience & Interpretation and admission staff to handle Box Office phone calls from 11:00 AM to 5:00 PM daily.
• Coordinates and leads standby procedures for sold-out events.
• Communicates and trains team members for the sale of ticketed programs.
• Creates sales reports and updates metrics for all ticketing on an ongoing basis.
• Liaises between Visitor Experience and Interpretation department and Programs & Partnerships.
• Serves as point person for the Museum’s ticketing platform.
• Creates and distributes e-mails relating to ticketing processes.
• Manages database and coordinates mailing lists for direct mail marketing per request.
• Updates website occasionally using content management system.
• Assumes Admission Desk and Lead Staff on Duty as required.
• Performs all other duties as assigned.

Group Visits:
• Supports end-to-end tour booking process including responding to inquiries, scheduling tours via ACME, collecting payments, and scheduling within museum capacity guidelines.
• Complies with all internal policies for booking and communication sharing.
• Communicates reservation confirmations and reminders with primary group contacts and assist in resolving all scheduling conflicts, late arrivals, and other matters.
• Generates invoices and emails to groups to secure advance payment.
• Processes all payments and works with Finance for reconciliation.
• Manages web updates for related area of oversight.
• Generates Group Visit tracking reports as needed.
• Performs all other duties as assigned.

Requirements

Qualifications:
• Bachelor’s degree required.
• Must have 2 years of customer service experience at a museum, related attraction, performing arts, or ticketing-focused venues.
• Must be well organized and be able to adapt as needed in a fast-paced environment.
• Capacity to support detailed, multi-step processes to achieve outcomes
• Proficiency in Microsoft Office and Google Suite, Outlook and Asana applications, or project management software preferred.

• Must be a team player and comfortable working in a team-oriented environment requiring proactive communication.
• Must have excellent interpersonal, oral, and written communication skills.
• High emotional intelligence is a must.
• Experience with leading museum tours is preferable, but not required.

Salary:
$48k to $52k commensurate with experience.

The Rubin offers a competitive and generous benefits package.

This benefits package includes the Rubin’s Work from Home (WFH) Policy, which allows employees to work offsite four (4) days per week based on their job responsibilities.

All hybrid eligible employees are required to work onsite every Wednesday – designated onsite workday.

The WFH policy in its current format will end on December 31, 2024. This policy will be revised and updated accordingly

COVID-19 Vaccination Requirement:
• Newly hired employees are required to be fully vaccinated for COVID-19 (i.e. have received both doses of a 2-dose vaccine OR a single dose of a one-dose vaccine) and must provide proof once a job offer has been made.

• The above definition of what it means to be fully vaccinated is taken from the Centers for Disease Control and Prevention (CDC).

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