Assistant House Manager

Part time, seasonal / $17-18 hourly / Fisher Center at Bard / Annandale-on-Hudson, NY

As a key member of the House Management team, the Assistant House Manager provides administrative support to the House Manager and co-supervises the entire Front of House (FOH) team for in-person and/or live streamed events at the Fisher Center. The Assistant House Manager seeks to consistently provide an excellent and safe experience for audiences and a professional, supportive and fun environment for their team of ushers, parkers, and chat moderators.

The Assistant House Manager is a member of the Fisher Center’s Marketing & Audience Services department and reports directly to the House Manager. This position works closely with the following departments: Box Office, Production, Building Operations teams.

This is a seasonal position, non-exempt (overtime-eligible), paid hourly at a rate range of $17-18/hr.

This position requires local residence.

RESPONSIBILITIES

Maintain a high level of proficiency with Front of House policies and procedures as well as our ticketing software.

Fulfill various daily and weekly administrative functions as necessary including preparing house and lobbies before and after events, returning all Front of House materials to original locations, and any other tasks delegated by the House Manager.

Attend weekly FOH meetings and any meetings that pertain to FOH operations at an event for which the House Manager will be responsible.

Work with the House Manager to devise, maintain and deliver training materials and workshops.

Review communications that go out to the full FOH team with the House Manager.

Duties as Front of House lead (executed in cooperation with the House Manager) include:

Supervise Front of House Staff during events.

Coordinate systems and communicate with Box Office, Production, Building Operations and other staff to effectively and efficiently run each event.

Attend dress rehearsals in order to understand the FOH needs required for each event.

Maintain and administer detailed house reports for each event and respond to feedback in a timely manner.

Accurately report Front of House staff timings for each event.

Company-Wide Responsibilities:

The Fisher Center is currently undergoing an organization-wide process of change toward becoming an anti-racist, multicultural institution. All on staff are expected to:

Commit to anti-racism and inclusivity at the Fisher Center. This includes participating in any trainings when scheduled, supporting departmental, company-wide, and cross-departmental collaboration in issues of diversity, equity, and inclusion, and furthering your own independent journey with anti-racism

Contribute in meaningful ways to the organizational culture

Requirements

QUALIFICATIONS

EXPERIENCE

• Customer service experience, preferably in house management and/or in the performing arts
• At least 1 year of professional supervisory experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Superior attention to detail
• Positive work attitude, enjoy interacting with people
• Excellent organization skills, communication skills, and superior attention to detail
• Must be comfortable working in a fast-paced environment and solving problems quickly
• Successful candidates possess strong communication skills and keen attention to detail, are collaborative and self-motivated, and bring a positive, can-do attitude

PREFERRED QUALIFICATIONS

• Professional experience in house management and/or in the performing arts
• Interest or background in the performing arts, e.g., work experience and/or studies in the performing arts, is highly encouraged.

WORKING CONDITIONS

• Ability to work nights and weekend hours
• Bard College currently requires all employees to be fully vaccinated, including booster

Application Instructions

TO APPLY

Complete the application form here: https://formfacade.com/sm/_J38CvT4Y.

Applications for this position will be reviewed on a rolling basis until the position is filled.

For any questions or issues with the application form, please contact fcjobs@bard.edu

Bard College is an equal opportunity employer and they welcome applications from those who contribute to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information. Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.